How does the return work?
Fill out the form below to send your return request
Send the goods within 14 days by registered mail or courier to our office at the address: J.C. ITALY SRL, VIA GIOLITTI 4, 20025, LEGNANO (MI)
Submit your return request
Fill out the form below to submit your return request
The right of withdrawal provides for the return of the product to the sender within 14 days of receipt, paying any shipping rates for this return.
Here is the return procedure:
1) Fill out the form above.
2) Send the goods within 14 days of the return authorization, by registered mail or courier to our office at the following address:
J.C. ITALIA SRL
VIA GIOLITTI 4
20025 LEGNANO (MI)
3) The package must be intact and the shipment is at your expense.
4) Once we receive the goods, we reserve the right to inspect them and we will return the amount corresponding to the order (goods value + shipping of the original order) within 14 days of receiving the package.
5) The refund will be made to the payment method chosen during the order.
–We are not responsible if you have to send the returned package to a different address than the one indicated.
–The costs of returning the order are charged to the customer.
–The costs of returning the order will be at your expense.
–The product must be in perfect condition (not used) and provided with all the labels, packaging and, if present, documentation and original accessories supplied.
–If you fail to follow these instructions or if the product is damaged, you understand that J.C. ITALIA SRL may refuse the return
–If you wish to return only one or more products that were part of the order, J.C. ITALIA SRL will not be able to refund the shipping costs incurred for the entire order.
–We inform you that the time required for the refund of the amount paid depends on the payment method chosen at the time of purchase.
–For any information relating to shipments or return methods, contact our assistance via live chat that you find on the site or via email at : email@example.com